We maintain ongoing relationships with some of the most highly regarded contact center professionals in the industry. These experts can assist us in implementing your strategy and plan.
Our consultants have core competencies in the following areas:
Technology/Telephony
- IVR (Interactive Voice Response) Touch Tone and Speech
- Web
- Contact Data Base
- CSR Help Tools
Workflow Management
Project Management
Product Implementation
Training
Operational Management
Workforce Management
Vendor Management
Human Factors Engineering