Contact/Call Center Operations
- Maximize efficiency while increasing quality
- Enhance Workforce Management, Quality Assurance, Recruitment
- Training, etc....
Self Service Utilization
- Gain optimal benefits from IVR, Web, Email, etc...
- Vendor Selection and Management
- RFP creation, vendor interviews and selection, on-going management.
- Partnering with our client to deliver exceptional performance to their client and customers.
- Gaining and maintaining client references and customer endorsements.
Strategic Global Processing
- Who, what, where, Why and how regarding offshore operations.
- Is it right for you?
- If yes, how to do it. If no, finding alternatives.
- Ensuring that mission critical projects are precisely executed and achieve objectives.